Pada penelitian ini, nilai kepuasan

Pada penelitian ini, nilai kepuasan pelanggan diukur menggunakan enam komponen penilaian yaitu keandalan, daya tanggap, empati, fasilitas belajar, jaminan objektifitas dan fasilitas pendukung. Indikator lain yang digunakan pada penelitian ini adalah keterlibatan alumni dan pengguna dalam kegiatan UNTAD, rasio alumni merespon studi pelacakan, persentase pertumbuhan pendaftar, rasio pendaftar ulang dibandingkan dengan calon mahasiswa yang lulus, jumlah mahasiswa yang mengikuti lomba, dan peringkat mahasiswa baru sewaktu sekolah.

Results (English) 1:

In this study, the value of customer satisfaction is measured using the six components of the assessment i.e. reliability, responsiveness, empathy, learning facilities, guarantees of objectiveness and supporting facilities. Other indicators used in this study was the involvement of alumni and users in the activity, the ratio of UNTAD alumni respond to tracking study, the percentage growth of the registrant, the registrant re ratio compared to a candidate who graduated, the number of students who are following the race, and number of new students during the school day.

Results (English) 2:

In this study, the value of customer satisfaction was measured using six components of the assessment are reliability, responsiveness, empathy, learning facilities, guarantees objectivity and support facilities. Other indicators used in this study is the involvement of alumni and users in UNTAD activity, the ratio of graduates responded tracking studies, the percentage growth of the registrant, the registrant ratio compared to prospective graduate students, the number of students who attend the race, and rank new students during school.