Dengan adanya kasus seperti ini, ak

Dengan adanya kasus seperti ini, akhirnya kami pihak SC mengambil langkah dengan melakukan DAP Khusus karena user tetap bersikeras untuk ganti unit. Pihak SC pun mengkonfirmasikan pada user bahwa unitnya sudah bisa diambil dan user diharapkan membawa kelengkapan dari unit tersebut.
Ketika selesai penerimaan unit baru, user merasa senang sekali dan terbantu dan kami meminta maaf kepada user atas ketidaknyamanan yang dialami.
Beberapa hari kemudian SC mendapat complaint dari Customer Service mengenai ketidakpuasan pelanggan terhadap pelayanan ke user. SC memberi penjelasan kepada CS yang sesungguhnya terjadi di SC mengenai kasus tersebut.

Results (English) 1:

With a case like this, we finally took the step with the SC parties do DAP specifically because the user insisted to replace the unit. Any SC parties confirmed on the user that the unit was to be taken and the user is expected to bring the completeness of the unit. When completed the acceptance of new units, the user feel delighted and helped and we apologise to users for any inconvenience experienced. A few days later SC gets a complaint from Customer Service regarding customer dissatisfaction against the service to the user. SC gives an explanation to the CS actually happening in SC about such cases.

Results (English) 2:

In the case like this, we ended the SC took steps to perform for user Special DAP insisted to replace the unit. Parties SC also confirm to the user that the unit can be taken and the user is expected to bring the completion of the unit.
When complete acceptance of new units, users feel delighted and helped and we apologize to users for any inconvenience.
A few days later the SC got a complaint from customer service regarding customer dissatisfaction with service to the user. SC briefed CS actually happens in the SC regarding the case.