1. dalam hal segmentasi case, untuk

1. dalam hal segmentasi case, untuk case Agent saya masukkan email manager masing-masing user
untuk QC saya assign ticket ke dona octaviana sebagai PIC.kenapa saya melakukan ini dikarenakan
hanya user-user yanga permanent memiliki email dan terdaftar di silva.dona octaviana merupakan PIC dari QC, jika saya tidak boleh melakukan assign ticket ke pic lalu solusi apa yang bisa anda berikan?

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1. in terms of segmentation case, to case Agent I enter email manager each user to assign me a ticket to the QC dona octaviana as PIC. why I am doing this because only user-user has permanent email provider and registered in silva. dona octaviana is a PIC of the QC, if I shouldn't do assign ticket to last pic solutions what can you give?

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1. in terms of segmentation case, for case manager Agent I enter each email user
to assign the ticket to my QC dona PIC.kenapa Octaviana as I do this is because
only users Yanga permanent email and registered in a Octaviana silva.dona pIC of QC, if I should not be assigning a ticket to the pic and what solutions can you give?

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