Human Resources Department merupaka

Human Resources Department merupakan departemen pengelola sumber daya manusia suatu perusahaan. Penelitian ini bertujuan untuk mengetahui peran, tugas dan tanggung jawab seorang HRD di hotel dalam mengelola dan pengembangan sumber daya manusia untuk meningkatkan kualitas kinerja karyawan dan pelayanan terhadap tamu. Serta mengetahui kendala-kendala yang dihadapi HRD dalam memanajemen Hotel. Dalam penelitian ini penulis menggunakan metode penelitian wawancara, pengambilan data dengan kuesioner, studi literatur. Untuk menganalisis dan mengolah data penulis menggunakan teknik deskriptif. HRD Hotel berfungsi untuk mengatur dan meningkatkan kualitas karyawan dengan mengelola dan mengembangkan sumber daya manusia hotel, dengan rekrutmen dan seleksi karyawan baru, medical check, pelatihan karyawan, memenuhi hak karyawan, pendampingan, peraturan karyawan, reward dan punishment, dan evaluasi kinerja. Dan beberapa kendala yang dihadapi seperti seringnya keterlambatan karyawan dalam penerapan jam kerja, kurang disiplinnya karyawan terhadap pelatihan pengembangan sumber daya manusia yang diadakan, permasalahan yang kadang timbul antar karyawan satu departemen dan berbeda departemen, berkurangnya aktivitas kerja yang produktif karena mengikuti program pelatihan, biaya yang tinggi untuk menambah karyawan, turn over karyawan, adanya karyawan yang kurang jujur, perilaku karyawan yang kurang baik terhadap tamu. Kesimpulan dari laporan riset ini adalah, HRD bertugas sebagai pengelola dan pengembang sumber daya manusia yang dibutuhkan oleh hotel. Memiliki peran untuk merencanakan, mengarahkan, mengkoordinasi dan mengendalikan fungsi administrasi sumber daya manusia hotel. Penerapan manajemen yang sistematis dan terencana dengan baik, yang dirancang untuk memfasilitasi para karyawan tentunya akan menghasilkan peningkatan mutu kualitas kinerja serta pelayanan prima karyawan kepada tamu yang nantinya akan memberikan dampak positif bagi hotel. Kata kunci : human resources department

Results (English) 1:

Human Resources Department is a department of human resource managers of a company. This study aims to determine the role, duties and responsibilities of a HR in managing and developing human resources to improve the quality of employee performance and service to guests. And knowing the constraints faced by HR in management of the Hotel. In this study the authors use research methods interviews, with the questionnaire data collection, literature. To analyze and process the data the author uses descriptive techniques. HR Hotel serves to regulate and improve the quality of employees to manage and develop human resources in the hotel, with the recruitment and selection of new employees, medical check, training of employees, fulfill the rights of employees, mentoring, employee regulations, reward and punishment, and performance evaluation. And some of the obstacles encountered as frequent delays of employees in the application of working hours, lack of discipline of employees to training human resource development are held, the problems that sometimes arise between employees of the department and the different departments, reduced activity of productive work due to attend a training program, cost high to add employees, turnover of employees, their employees who are less than honest, poor employee behavior towards guests. The conclusion of this research report is, HRD served as a manager and developer of the human resources needed by the hotel. Have a role to plan, direct, coordinate and control the functions of human resource administration of the hotel.


Keywords: human resources department

Results (English) 2:

Human Resources Department is the human resource Management Department of a company. This research aims to determine the role, duties and responsibilities of an HRD in the hotel in managing and developing human resources to improve the quality of employees ' performance and service to guests. And aware of the constraints faced by HRD in the management of the Hotel. In this study the authors used the research method of interviews, data retrieval with questionnaires, literature studies. To analyse and process author data using descriptive techniques. HRD Hotel serves to organize and improve the quality of employees by managing and developing the hotel's human resources, with recruitment and selection of new employees, medical check, employee training, fulfilling employees ' rights, mentoring, Employee, reward and punishment regulations, and performance evaluation. And some obstacles faced such as frequent employee delays in the application of working hours, lack of discipline of employees on the training of Human resources development held, problems that sometimes arise among employees one Departments and different departments, reduced productive work activities due to the training programs, high cost to add employees, turn over employees, the presence of less honest employees, poor employee behaviour to Guests. The conclusion of this research report is that HRD serves as the manager and developer of human resources needed by the hotel. Have a role to plan, direct, coordinate and control the human Resources administration functions of the hotel. The implementation of systematic and well-planned management, designed to facilitate employees will certainly result in improved quality of performance and excellent service of employees to guests who will be able to make an impact Positive for the hotel.

Keywords: human resources department